FAQs

KishoriJu is a luxury Indian fashion house celebrating Indian textiles, craftsmanship and artisanal embroidery through contemporary clothing.

KishoriJu is based in India and our pieces are created through our Indian design and craftsmanship ecosystem.

Our collections incorporate skilled craftsmanship and, depending on the design, hand embroidery and artisanal techniques. The craftsmanship involved in each product is described on its individual product page.

Handcrafted work is inherently individual. Small variations in embroidery, texture, placement, colour or finish may occur and are part of the character of the piece.

No. KishoriJu follows a made-to-order model. Your piece is created after you place your order and, where applicable, according to the measurements you provide.

Because your garment is created specifically for you. Unlike conventional ready-to-ship fashion, your piece goes through its production and craftsmanship process after your order is placed.

Contact us immediately after placing your order. We will try to accommodate cancellation where production has not yet begun. Once production has commenced, cancellation may not be possible. Mandatory statutory cancellation or withdrawal rights remain unaffected.

Because your garment may be made according to your measurements, carefully follow the How to Measure Yourself instructions and provide accurate measurements. Review the Size Guide before confirming your order.

Because the garment is made specifically for you, fit issues do not ordinarily qualify for an exchange. Where technically feasible, KishoriJu may offer alterations at an additional charge.

Where feasible, yes. Alterations depend on construction, fabric, embroidery and the alteration required. Charges are additional and communicated before work begins.

Customers are responsible for accurate measurements. Where an incorrect measurement has been supplied by the customer, any required alteration may be chargeable. This does not affect claims relating to a manufacturing error made by KishoriJu.

KishoriJu does not offer general returns for change of mind, preference, colour, style or fit. Mandatory consumer rights that cannot legally be excluded remain unaffected.

Exchanges are available for eligible cases involving a confirmed manufacturing defect or an incorrect product supplied by KishoriJu, subject to our Exchange Policy and applicable law.

Please contact us within 5 calendar days of delivery for defect or incorrect-product claims.

It helps verify the condition of the parcel and garment when delivered.

It should be continuous and unedited and show the unopened parcel, shipping label, all sides and edges, the opening of the parcel, the garment and the alleged defect or issue.

Contact us anyway and explain the circumstances. We may request other evidence, but an unboxing video is our standard requirement for assessing damage or defect claims. Mandatory rights remain unaffected.

Yes. KishoriJu ships worldwide to destinations where delivery is legally and logistically possible.

Yes. KishoriJu offers complimentary worldwide shipping.

Although shipping is free, your destination country may impose customs duties, VAT, GST, import taxes or clearance fees. Unless expressly stated otherwise at checkout, these charges are the customer's responsibility.

Yes. Tracking details will be provided after dispatch where available.

Always follow the individual care label. Delicate and embroidered pieces may require professional dry cleaning.

Follow the garment-specific care instructions. Do not machine wash or hand wash unless the care label specifically permits it.

Where ironing is permitted, use low heat and iron from the reverse side with a protective cloth. Never place a hot iron directly on embroidery or embellishments.

Available payment methods are displayed at checkout and may vary depending on your country.

Payments are processed through authorised third-party payment providers. KishoriJu does not intentionally store complete payment-card details on its own systems.

Email: hello@kishoriju.com
WhatsApp: +91-9983995231

Please include your order number when contacting us regarding an existing order.