Every Piece Is Made Especially for You
KishoriJu is a 100% made-to-order luxury fashion house.
Every piece is created specifically after you place your order and, where applicable, is made according to the measurements provided by you.
Because your garment is created especially for you, we do not operate a conventional return-for-change-of-mind policy.
No General Returns
KishoriJu does not accept returns for change of mind, preference, colour preference, style preference or fit preference, except where a different right or remedy is mandatory under applicable law.
Once production has commenced, an order cannot ordinarily be cancelled because the piece has already entered the process of being made specifically for you.
Exchanges for Defects or Incorrect Products
An exchange may be considered where the product has a genuine manufacturing defect or KishoriJu has sent a materially incorrect product compared with what was ordered.
Any defect or incorrect-product claim must be raised within 5 calendar days of delivery, subject to any mandatory rights that may apply under the law governing your purchase.
Unboxing Video Requirement
For any claim relating to damage, missing items or an alleged defect that was present upon delivery, we require a proper unboxing video.
The video should: (1) begin before the parcel is opened; (2) show the parcel unopened; (3) show the shipping label; (4) show all sides and edges of the parcel; (5) be continuous and unedited; (6) show the parcel being opened; and (7) clearly show the garment and alleged issue.
Photographs or additional videos may also be requested.
What Happens After a Defect Claim?
Once we receive your claim and supporting information, our team will assess the issue. If a genuine KishoriJu manufacturing defect or fulfilment error is confirmed, we may provide repair, replacement, exchange or another remedy required by applicable law.
If repair, replacement, or exchange is not possible due to availability or other practical limitations, we may offer a KishoriJu credit coupon instead of refund The credit coupon will be issued only after we receive the garment back and our Quality Control (QC) team has inspected and approved the claim. Once the returned garment has been approved by QC, the credit coupon will be issued within 48–72 working hours.
Size & Fit
Your KishoriJu garment is made specifically for you. Customers are responsible for providing accurate measurements and reviewing measurement instructions before confirming an order.
A size or fit issue does not ordinarily qualify for an exchange.
Where technically feasible, KishoriJu may offer alteration services to improve fit. Alterations are chargeable separately.
Customer-Provided Measurements
Where a garment has been made according to measurements supplied by the customer, KishoriJu cannot be responsible for fit issues resulting from inaccurate, incomplete or incorrectly provided measurements. This does not affect rights relating to a manufacturing defect or an error made by KishoriJu.
Customised & Personalised Pieces
Where a garment has been customised, personalised, altered or made according to customer-specific measurements, it has been created specifically for that customer. Accordingly, change-of-mind returns or
exchanges are not offered to the extent permitted by applicable law.
Exchange Period
Eligible defect or incorrect-product claims should be submitted within 5 calendar days of delivery. The delivery date recorded by the relevant shipping carrier will generally be used.
Independent Alterations
Contact KishoriJu before having a garment altered by another person or service provider. Unauthorised alterations may affect our ability to assess an issue and available remedies, subject to applicable law.
Statutory Consumer Rights
Nothing in this policy is intended to exclude, restrict or waive any mandatory consumer rights or remedies that cannot legally be excluded or restricted in the jurisdiction applicable to your purchase.
Contact
Email: hello@kishoriju.com
+91-9983995231
Please provide order number, delivery date, description of issue, requested photographs/videos and complete unboxing video where applicable.
